jaguar specialists

Jaguar World Magazine

Jaguar World Magazine - January 2003

Partners in Service

Walk around S&P’s newton abbot workshop, with all it’s service bays filled with an array of Jaguars spanning XJ40 to S-type and it’s very evident how far proprietors Simon Crispin and Peter Hilditch have pushed the business. Now, S&P is a well respected independent specialist with a bulging appointment book that is often full two weeks in advance.

Peter Hilditch (left) – Simon Crispin (right)

Simon and Peter decided to set up their own business 20 years ago after the local Ford dealer/Jaguar Specialist where they worked (and first met) went bust. Prior to that, Simon worked at the Exeter main dealer Beales, while Peter was working at the main Ford dealers in Torquay.

From the adversity of the dealership liquidation, Simon and Peter tested a fledgling professional relationship by setting up on their own, with aim of solely specialising in Jaguars. However as with a lot of businesses in the early 1980’s, S&P struggled to make a living and so catered for lots of different makes to ensure the company kept ticking over.

That pragmatic approach coupled with a real sense of customer service ensured S&P’s survival through that tough early period. By the late 1980’s, the company had finally started to focus primarily on Jaguars. Positive word of mouth saw more and more Devon enthusiasts bringing their Jaguars to S&P. Back then the mainstay of business was Series 3 XJ and XJ-Ss.

From there the company never looked back. As Jaguar pulled through the tough times and the product’s popularity surged, so did S&P’s work load, with customers now coming from much further afield. Then around ten years later, S&P started dabbling in pre-owned Jaguars, being very selective about the stock, and keeping it down to four or five well chosen cars.

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In 1999, S&P moved to its current site at Heywood estates, pottery road, Kingsteignton, Newton Abbot. Here the business concentrates on the newer saloons, the current XK and late XJS, helped by the recent adoption of the necessary software to work on the latest V6 and V8 models.
But S&P’s aspirations do not stop here. Simon and Peter possess a pragmatic vision as to where the company is heading and a genuine passion for doing the right thing, to ensure that customers are happy and consequently come back. This simple strategy has given S&P much deserved success and, surely, a stable footing for the future.

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